Global
Yutong's direct service team is your professional private service butler and trusted friend!
Yutong Bus Service Concept
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Customer FirstThe "Customer First" approach in Yutong services means every decision we make is designed to put your needs at the forefront. We strive to understand your business requirements deeply and provide solutions that not only meet but often exceed your expectations.
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Yutong Direct ServiceWhen a problem arises with a Yutong bus, we promise that our team will be there for you. Our direct service team visits customers regularly and takes the initiative to solve problems at early stage, so as to ensure long service life and high operation rate of vehicles.
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One-stop ServiceAs a world-class bus and coach maker we aim to provide a straightforward, all-in-one service. For any questions or issues, just contact us, and our dedicated bus customer service team will take care of everything until the matter is resolved.
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Customer First
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Yutong Direct Service
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One-stop Service
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Convenient ServicesConvenient Services
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One call for maintenance
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24/7 on line
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To Yutong directly
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Professional ServiceProfessional Service
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Fix it right the first time
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Efficient operation
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Reduce vehicle operational risks
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Improve driving, vehicle operation management and maintenance capabilities
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Attentive ServiceAttentive Service
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Exclusive service manager
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Free from worry
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Proactive service
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Service care activities
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Provide You with Better Service
Our products could meet the needs of different market segments. Improve the operation rate and enhance vehicle safety to bring you a worry-free using experience. Reduce the cost and increase the profit to create value for you.
Refer to the service product that provides preventive maintenance, repair and training within the service cycle.
Refer to paid services that extend the warranty after the expiration. By extending the warranty period, standardized maintenance can reduce the failure rate, prolong the service life of vehicles and eliminate your worries about sudden high repair costs.
Develop the maintenance or repair proposal for the vehicle and key assemblies combining with vehicle configurations and technical standards so that the failure probability is reduced and the vehicle runs in the best state. We help customers create value from the prevention point of view in advance.
Based on use scenarios and needs, we can provide compliant services such as interior and exterior modification, as well as functional, safety and fuel-saving configuration upgrade to improve the convenience, safety and comfort of your vehicle using.
Based on personalized needs, we can provide customers with such solutions as service station construction, charging station construction, Internet of Vehicles services, training services and training aids to offer professional after-sales support.
In addition to meticulous craftsmanship, focus on detail and strict quality control of each vehicle, the first-class customer service of Yutong is what makes us one of the world's top bus makers. Every Yutong bus and coach problems occurring during the testing are vigorously analyzed and addressed to meet our high standards before they leave the factory.
In accordance with effective local laws and regulations at present, relevant agreements with customers, and stipulations in the Warranty Manual, Yutong will provide free repair by using genuine Yutong vehicle parts in a reasonable and effective way for faults caused by product quality problems within the warranty period.
Yutong products are manufactured in strict accordance with our process to ensure quality. Before leaving the factory, the vehicle has been strictly tested and debugged,which fully meets the quality standards of Yutong Bus Co., Ltd.
The warranty period and commitment of Yutong products will be implemented referring to the Warranty Manual issued with the vehicle. The Warranty Manual clearly describes the warranty period and maintenance items of Yutong buses.
Customer Empowerment System
Yutong places a high priority on enabling customers to unlock the full potential of Yutong products. To this end, we've developed a comprehensive customer empowerment program as part of Yutong bus and coach services to enhance customers’ proficiency in the use, maintenance, and management of buses and coaches.
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Systematic trainings
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Driving Skills
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Maintenance
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Operation Management
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Flexible and diverse training methods
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Web-based training
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Live Streaming training
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On-site training
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Professional Service Team
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Professional Certification SystemThere are three levels of professional competency: beginner, intermediate, and advanced. Only certified bus customer service staff can perform the work.
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Manufacturer's Direct Service TeamYutong boasts a 198-member Yutong service team, which includes 68 international experts from around the world, to pay frequent visits to our customers, enabling early detection and resolution of any issues that may arise.
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International Training CentersThe first training center of Yutong Bus opened in 2007 in Zhengzhou, China. Now, we have four training centers worldwide. Each year, these centers collectively train over 1,000 individuals, offering an impressive total of 500 hours of instruction, as part of our ongoing commitment to global customer empowerment.
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International Training and Certification TeamYutong also include 33 trainers and 11 certifiers dedicated to deliver systematic training to build the capabilities of customers and service providers, contributing to a professional Yutong direct bus services system.
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